Eligible products may be returned within 30 calendar days after confirmed delivery.

To remain within the return period, please contact VOOITIR™ customer support before the 30-calendar-day return window expires.

Return eligibility remains subject to the product condition and other requirements described in this policy.

Before sending any product back, email service@vooitir.com .

Please provide:

• Your order number.
• The name or description of the product you wish to return.
• The reason for your return request.
• Relevant photographs or videos where appropriate.
• For damaged, incomplete, or incorrect orders, photographs of the product, exterior packaging, and shipping label where relevant.

Our customer-support team will review the request and provide the appropriate next steps if the return is eligible.

Except where a product is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, an eligible preference-based return should generally be:

• Unused and in its original condition.
• Complete, unaltered, and not intentionally damaged.
• Returned with all original parts, accessories, inserts, and included materials.
• Returned in its original protective packaging where reasonably possible.
• In a condition that allows reasonable inspection and resale.
• Accompanied by the applicable order number or other proof of purchase.

Opening the shipping package does not by itself make an item ineligible for return, provided the product remains unused, complete, undamaged, and otherwise satisfies this policy.

VOOITIR™ offers exploration technology, remote-control vehicles, drones, mechanical models, compact electronics, gaming devices, adventure radios, optical tools, mechanical puzzles, outdoor discovery equipment, motion products, and interactive robots.

Depending on the product, minor differences may occur in color tone, molded surfaces, transparent housings, metallic components, printed details, component alignment, finish, dimensions, weight, or other visual characteristics.

Graphite finishes, field-inspired colors, transparent shells, optical elements, metallic parts, textured grips, illuminated details, and mechanical components may also appear slightly different under different lighting conditions and screen settings.

If you simply decide that the color, size, configuration, appearance, or overall product does not suit your intended use or personal preference, you may still request an eligible return within the 30-day return period. Such a request will normally be treated as a preference-based return unless a confirmed product or fulfillment problem exists.

Do not automatically send merchandise to our registered business address.

After your return request has been reviewed and approved, VOOITIR™ customer support will provide the appropriate return warehouse address and return instructions.

Merchandise sent to our registered company address, an incorrect destination, or another address not provided by customer support may be delayed, rejected, lost, or unable to be processed properly.

Certain items may not qualify for preference-based returns because of customization, product condition, safety, or other legitimate reasons.

These may include:

• Customized or personalized products.
• Gift cards.
• Items clearly identified as “Final Sale” or non-returnable before purchase.
• Products materially altered, misused, or damaged after delivery for reasons unrelated to an original product problem.
• Products returned with missing parts or in a condition that prevents reasonable inspection.

Discounted or promotional products remain eligible under this policy unless they were clearly identified as Final Sale or non-returnable before purchase.

These restrictions do not remove consumer rights that applicable law does not permit us to exclude.

Please inspect your VOOITIR™ order promptly after delivery.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its applicable product information, please contact us within 7 calendar days after delivery.

Include:

• Your order number.
• A clear description of the problem.
• Clear photographs or videos showing the relevant issue.
• Photographs of the shipping label and packaging where appropriate.

Once the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, return solution, or other reasonable resolution.

If the confirmed issue is attributable to us, the customer will not be required to bear additional costs caused by that error.

Preference-based returns: If a return results from a change of mind, personal preference, product preference, incorrect customer selection, or another reason not attributable to VOOITIR™, the customer is generally responsible for return-shipping costs.

Confirmed problems attributable to us: If we confirm that an item was damaged, defective, incorrect, incomplete, or materially different due to an error attributable to us, an appropriate solution will be provided without requiring the customer to bear additional costs caused by that error.

Original shipping charges are generally non-refundable for preference-based returns. Where an eligible return results from a confirmed error attributable to us, applicable original shipping charges will be addressed as part of the approved resolution.

For preference-based returns, customers should use a reliable, trackable shipping service and retain the shipping receipt and tracking number until the return process is complete.

We cannot guarantee receipt of a preference-based return sent without tracking or sent to an address not provided by VOOITIR™ customer support.

The customer is generally responsible for a preference-based return shipment until it arrives at the approved return destination.

After an approved return arrives at the designated return location, the returned product may be inspected to confirm that the applicable return requirements have been satisfied.

Once the return has been received, inspected, and approved, we will initiate the eligible refund to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may require additional time to post the credit after the refund has been initiated.

Approved refunds are normally issued to the original payment method used for the applicable order.

If the original payment method cannot accept a refund, our customer-support team may work with the applicable payment provider to determine another permitted resolution.

In some circumstances, depending on the product, value, shipping costs, nature of the issue, and available evidence, customer support may determine that a replacement or refund can be provided without requiring the item to be returned.

Exchanges depend on current inventory and product availability.

Because VOOITIR™ products include different electronic housings, optical components, metallic parts, molded technical surfaces, transparent shells, textured grips, mechanical structures, colorways, and illuminated details, small visual differences may occasionally occur between individual units.

If a direct exchange is unavailable, customer support may ask you to complete an approved return and place a new order for the desired item.

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins. However, cancellation cannot be guaranteed once processing, picking, packaging, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully cancelled before fulfillment.

This policy describes VOOITIR™ standard return and refund procedures.

It is not intended to restrict or remove rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.

Where mandatory law provides a customer with rights that differ from this policy, the applicable mandatory legal requirements will apply.